Creating clarity about how your current culture helps or hinders delivery of your strategy; and defining aspirational culture.

Jacqui's expertise in enhancing team performance

Our young NFP agency expanded very quickly, and rapidly outgrew the start-up systems and processes we had put in place. While we were outwardly thriving, internally we were struggling to remain collaborative under pressure. While our staff is committed and high performing, surveys revealed some emerging concerns and declines in wellbeing in some areas. I felt a third party might see what we were missing, help set a course for improvement, and assist my leadership team re-gather the trust and enthusiasm we shared in the early days.

Jacqui has been exactly what we needed. She has worked with the executive team and with the broader leadership team to help us focus on our values and culture. She quickly developed a deep understanding of our work and operation and this has allowed her to expertly guide our discussion, decision-making and action. We feel challenged and supported by her and are reassured by the gains we have made.

Jacqui brings compassion, wisdom, knowledge and much-appreciated humour to her work with us. She conveys high expectations and makes us work hard! Sessions with Jacqui are intense, often challenging, sometimes provocative, but always productive.

We have appreciated her flexibility – at various times we have engaged Jacqui for 1:1 coaching, as well as whole team development; she has proposed different approaches to our engagement with her; new theories that might provide a guide to our thinking; and alternative perspectives to test our assumptions.

Jacqui makes her complex and difficult work look easy. She has an enviable lightness of touch and an impressive depth of knowledge. She feels like part of our team – a partner who is truly committed to our success.

— Jenny, CEO, national agency